TERMS & CONDITIONS

The works consist of hand crafted originals, limited and open edition products. Please be aware of the type of work you are purchasing including all sizes and descriptions.

Please be aware that all original and commissioned artwork sales are final.

Whilst every effort is made to ensure that what you order from our website is an exact representation of what you have seen, slight differences in realisation on occasion may occur. Please be aware different screens can affect colours etc. If you would like further images before your purchase an item please contact us via email.

ORDERS

We aim to dispatch orders within 3 working days of receipt of your order.

All purchases will be sent and tracked via Royal Mail and will require a signature upon delivery. We will send you a confirmation email once your order has been shipped along with the tracking reference.

IMPORTANT - Delivery of high value artworks (£200+) will be organised separately and will incur an additional cost depending on the method chosen. Please select “Courier Delivery” We will contact you directly once payment for the artwork has been made to arrange delivery.

We cannot be held responsible for delays, lost items and mishandling by the postal service.

All our packaging can be recycled or is biodegradable.

Framing can be arranged for all items. Please contact us via email for a quote.

All non UK purchasers are responsible for any duties and/or taxes incurred at the point of entry into the destination country.

For Limited Releases, the item will only be printed and dispatched once the order window has closed.

LICENSING & COPYRIGHT

When entering this site you acknowledge and agree that all images, products, text, photography, aesthetic of the site and branding are protected by copyright of White Paper Pen. No material may be copied, reproduced or used without written consent.

All copyright and images of artwork, sold or otherwise, is retained by White Paper Pen or the individual artist.

If you are interested in licensing any of our work please contact us directly.

RETURNS POLICY

If you are unhappy with your purchase we offer a full refund within 14 days except for original and commissioned artwork sales.

Please contact us via email prior to returning the item stating the reason for the return.

Items must be returned as they were received in their original packaging.

Customers are responsible for the return shipping costs. We recommend tracked delivery as we are unable to take responsibility for lost items.

Once we receive the returned item in its original condition we will aim to make the refund within 3 working days via the original payment method.

Whilst we always ensure our goods are not sent damaged, occasionally goods do get damaged in transit. If you receive a damaged package please take a picture and sign for the package as ‘damaged package’. Please contact us within 24 hours, with as much detail as possible about the damaged item.

PRIVACY POLICY

We are committed to preserving your privacy.

We do not and will not share your personal details with any third parties.

For sales or original and limited edition works, we maintain a record of the item, edition number and to whom it was sold (Name only).

All online payments are processed by Pay Pal. White Paper Pen does not store any of your credit card details on the site.

If you have signed up to our mailing list you will receive emails from us from time to time with our latest news.

You are free to unsubscribe at any time using the link provided.